contacting an inmate

Inmates rely on support from their family and friends while in custody. Family and friends may contact an inmate through video services or mail. Inmates may also contact you through our phone services. See the links below for more information:

Securus Technologies

Phone Services

Video Visitation

Mail Policy

All incoming mail with the exception of legal correspondence, religious mail, packages and money orders must be mailed to the central mail processing facility addressed to:

JailATM.com – Gwinnett County Jail
Inmate Name/ Inmate ID#
925B Peachtree St. NE, Box 2062
Atlanta, GA 30309

Unacceptable mail received at the Gwinnett County Jail will be returned to the post office. Unacceptable mail received at the Central Mail Processing Facility will be rejected via the central mail system and destroyed.

Types of unacceptable mail include but are not limited to:

  • Defaced or altered postcards
  • Mail containing plastic wrapping
  • Mail marked with paint, magic markers, or crayons
  • Mail with stickers or labels including address labels
  • Mail with watermarks or stained in any manner
  • Mail with any biohazards, including lipstick and perfumes
  • Mail depicting weapons or gang references
  • Mail containing sexually explicit content or nudity
  • Mail containing swimwear, lingerie, or any inappropriate clothing
  • Oversized postcards
  • Mail written in code or containing drawings

All rejected scanned mail will be electronically stored for investigative purposes.

Non-Local Newspapers, Magazines, and Books

Magazines/non-local newspaper subscriptions and books will be accepted as long as they are mailed directly from the publisher or authorized retailer.

*We DO NOT accept packages from EBAY or Amazon independent sellers.

Hardbound books (including pamphlets and booklets) will not be accepted.

All packages received for inmates by US mail or UPS containing books, newspapers, or magazines must be PRE-PAID. They must have a packing slip or receipt stating what is in the package. Any packages that do not have these slips or contain contraband items will be returned at the sender’s expense. 

Books and magazines must not exceed 8 x 11 inches in size, four pounds in weight, and must not exceed a quantity of four books and/or magazines in one shipment.

Prohibited Content and Appeals

Publications that contain jail prohibited content will be confiscated and will not be distributed to inmates. These publications will be returned to the publisher or retailer.

If an item (e.g., letter, postcard, newspaper) or package received at the Gwinnett County Jail is not accepted, the rejected material will be returned to the sender or, if there is no return address, back to the post office. Unacceptable mail received at the Central Mail Processing Facility will be rejected via the central mail processing system and destroyed.

Appeals

The author/sender can appeal the decision to not accept an item to the mailroom supervisor 770.619.6411 within 30 days of receipt of the returned item.

If a package is not accepted the sender can appeal the decision to not accept the package to the Inmate Services supervisor at 770.619.6498 within 30 days of receipt of the returned package.

Appeals received after 30 days will not be considered. The mailroom supervisor and the Inmate Services supervisor cannot make the initial decision to not accept an item or package. They will only hear appeals of the initial decision.

The sender of a rejected item or package received at the Gwinnett County Jail will be notified of his/her right to appeal by the use of a sticker affixed to the returned item or package or a letter of notification. The sticker or letter will notify the sender of the reason the item or package was returned, and inform the sender that he/she can call the applicable number listed above, or visit the Sheriff’s Office website, to appeal the decision.

Address for Inmate Mail

Inmate Postcards should be mailed to:

JailATM.com-Gwinnett County Jail

Inmate Name / Inmate ID#

925B Peachtree St, NW

P.O. Box 2062

Atlanta, GA 30309

Legal correspondence, religious mail and packages should be mail to:

Gwinnett County Jail

Inmate Name / Inmate ID#

2900 University Parkway

Lawrenceville, Georgia 30043